What you need to know about upcoming SUN TOURS travel - UPDATED April 20, 2021
We at Sun Tours recognize and share the concerns of all our travelers. We consider the safety and security of our passengers and staff members as paramount and would not knowingly place anyone in danger on any of our tours or cruises.
We continue to stay up-to-date and are following the advice of our ground operators and government travel and health organizations as we continue to monitor the feasibility for our other tours and cruises. If you are booked on a postponed, rescheduled, or canceled tour or cruise, we will be in touch with you as soon as we have more details. We appreciate your patience during these challenging times.
Even as news of a vaccine arrives, we remain committed to your good health.
SUN TOURS now plans for touring to be fully operational beginning June 2021.
If you haven't already done so, you can now register to receive the COVID-19 vaccination. Register with NM Dept. of Health at https://cvvaccine.nmhealth.org/ and complete the online form.
SUN TOURS has put into place the following health and safety protocols to keep you safe while you travel with us. We ask for your help in maintaining a healthy environment for your fellow travelers, SUN TOURS staff and the staff of our attractions, restaurants, and hotels. We are stronger TOGETHER!
For your protection, SUN TOURS has established these protocols:
All travelers must provide
The maximum group size has been reduced to allow for greater social distancing.
Some motorcoach seats will remain vacant for improved social distancing. Single travelers will have a seat row to themselves.
We have hand sanitizer available for use upon entry to the motorcoach and assure the use of face masks while engaged in tour activities.
Rigorous motorcoaches cleaning protocols are in place including deep cleaning each night and high-touch surface cleaning throughout the day.
We make sure that each attraction and hotel visited on the tour has satisfactory health and safety protocols in place.
We use our state-of-the-art SUN TOURS SOUND system for social distancing while listening to tour directors and guides (on selected tours).
We have established procedures for isolating travelers who become ill while in tour.
For your protection, SUN TOURS has these requirements for travelers:
Do not travel if you are ill or have been exposed to COVID.
Always wear a face mask while engaged in tour activities (other than while actively eating or drinking). Please bring your own face masks.
Follow guidelines and instructions of your Tour Director, Escort or Driver.
Maintain social distance as practical.
Use the SUN TOURS SOUND system to enjoy the Tour Director or guides while maintaining social distances. (You can use your own earpiece, or we will provide one.)
Let your Tour Director know immediately if you feel unwell.
Have a Great Trip!
As of October 8, 2020 we have updated our policy on Coach Tour Seating
Passenger seating for SUN TOURS North American tours will be limited so that there is at least one empty seat in every other row. Single travelers will have an empty seat next to them. Some seats and/or rows will be blocked off to avoid overcrowding on the coach. Seating preference will go to passengers in the order that they sign up for the tour with allowances for passengers with mobility limitations. Seating plans may change in response to current conditions and may differ on International tours and on tours hosted by other companies.
Frequently Asked Questions
Will I need a face mask?
At this time, yes. It is a federal requirement that people wear masks while traveling. SUN TOURS travelers are expected to comply with face mask mandates.
What are the requirements from partner companies?
Some of our partners have specific requirements including those noted below:
American Queen and Victory Cruise lines
Guests will check in at the pre-cruise hotel stay on the day before embarkation. At this time, all guests will complete a health questionnaire and participate in a COVID-19 test.
COVID-19 vaccination is required for all guests and crew for all sailings beginning July 1, 2021.
Travelers are now required to provide one of the following printed and/or digital verifications upon arrival: proof of COVID-19 vaccination at least 14 days prior to travel, proof of a negative COVID-19 test (NAAT/PCR or antigen) result within 72-hours of travel, or proof of recovery from a confirmed COVID-19 diagnosis within three months of travel.
What if I get sick and cannot travel on my tour or cruise?
If you are unable to travel due to illness, including COVID-19, you are subject to the cancellation penalties as published for your tour or cruise. For this reason, we highly recommend that you purchase a travel protection plan.
I heard that all cruises to Canada and Alaska are canceled? What's going on?
On both sides of the border, negotiations are reportedly ongoing. In the United States. Cruise lines and Alaskan officials are reportedly petitioning the federal government to revisit the Passenger Vessel Services Act in the hopes a temporary exemption could be made that would allow vessels to operate out of Seattle to Alaska, without needing to stop in a "distant foreign port" to satisfy the long-standing regulations.
The tour or cruise I'm looking for is no longer listed. What does that mean?
Most of the time this means that we've had to cancel or postpone a tour. Please contact us at service@SunToursUS.com or 505-889-8888 to confirm the cancellation or find out about new dates.
I see some tours or cruises are canceled, some postponed and some rescheduled. What is the difference?
Whenever possible we are rescheduling tours and cruises so that our passengers can still go once it is safe to travel again. In most cases we guarantee no price increase for the rescheduled tour. Our plans are the same for tours that are marked postponed, but we have not yet established the new departure date. Tours marked canceled are not currently rescheduled, but they may be in the future.
Why, in some cases, are future cruise or tour credits issued rather than refunds?
For tours that are created and operated by SUN TOURS and subsequently canceled, refunds are always offered. When the departure is operated by a third party such as a cruise line or an international tour operator (like Princess or Globus), we are limited by their cancellation policies.
Why should I keep my booking on a postponed or rescheduled tour?
If you keep your booking on most postponed or rescheduled tours, you are guaranteed a place on the tour once it is rescheduled and often prices will be held to the same levels. Once the new tour plan is finalized you will have the option of going or canceling with a 100% refund.
What about canceling an upcoming tour that is still scheduled?
We recognize that conditions may prevent some scheduled tours from running. In some instances , we have extended final payment dates and cancellation penalty dates. That way you can rest easy and keep your tour reservation without making an additional payment nor risk incurring an additional cancellation fee.
What if I want to postpone my tour?
Many upcoming tours have been postponed or canceled. For other upcoming tours, cancellation policies are being revised to give you more time to make an informed decision about your travel plans. If you do decide to postpone a scheduled tour, any current tour cancellation fees apply.
All our cruise lines are offering the option to postpone upcoming cruises, converting your reservation to a future cruise credit. Policies and restrictions vary by cruise line and departure date. Please contact our cruise department for additional information.
I was going on a tour that has been rescheduled but I cannot travel on the new dates. I see an option for a larger future tour credit. How does that work?
Your tour payment would be held for future use and can be applied to a new future booking with that operator (such as Sun Tours or Mayflower).
Some tour operators may offer a future tour credit for an amount higher than you initially paid, helping offset any tour price increase. There are restrictions, depending on the tour and operator. Generally, the credit applies only to actual payments (not redeemed certificates, discounts, etc.), can only be used one time, and only for a new tour booking of equal or greater value
than the original tour.
I was going on a cruise that SUN TOURS has rescheduled but cannot travel on the new dates. I see an option for a future cruise credit. How does that work?
Terms for future cruise credits vary by cruise line and specific canceled or postponed sailings. Please contact our cruise department for additional information.
What does my Travel Protection Plan cover?
Your Travel Protection Plan covers you should you become ill after purchasing the plan. Cancelling travel due to “fear” of contracting COVID-19 (or the flu or any illness) isn’t covered by travel protection plans. Should your tour be delayed, canceled, or interrupted, there would be coverage as specified in the policy documents. If you need a copy of your policy, please call or email us and we will mail one to you.
What if I have Cancel for Any Reason coverage?
Some travelers may prefer to cancel their trip out of concern for COVID-19. For insured travelers who purchased Cancel for Any Reason coverage, we remind you that cancellations must be made 48 or more hours prior to scheduled departure and payment is limited to 75% of the non-refundable trip cost up to the stated plan amount.
What happens to my insurance payment if my tour has been canceled?
For Travel Insured International (TII) Group Deluxe Plan policies purchased through SUN TOURS, we can
Move your coverage to a new or rescheduled trip in 2020 or 2021, or
Arrange for a full refund from TII of your premium (provided no claim has been filed under the plan). A TII refund can only be requested once the tour refund is completed and can take some time. Your patience in these matters is greatly appreciated.
I’ve requested a refund. When will I get it?
Refunds for most tours are generally issued in 1-2 weeks. International tours operated by partner companies (Mayflower and Globus), cruises, and refunds of Insurance on canceled tours may take considerably longer. Your patience is appreciated.